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Frequently Asked Questions

We can help you out

At QX Component we’re here to help, please see below for our most frequently asked questions:

Whether you have purchased the part in error, changed your mind or simply ordered the wrong one, we will either replace or refund you without any hassle.
If you incur a problem during the 6/12 month warranty period, we understand the inconvenience and the urgency in getting you back up and running again so, will replace or refund without any questions asked.

We have a dedicated Technical Department that is on standby Monday – Friday, should you have any questions.

Our Technical team have over 30 years experience in the trade, so they are able to give you as much help as required.

We understand for most of our customers, their vehicle is their bread and butter…without it you can’t earn a living.

We have a dedicated quality control department that vigorously tests each individual Alternator and Starter Motor before being QC Approved/passed, boxed up and dispatched to you.

Unlike some of our competitors who spot check one in every batch of Alternators and Starter Motors, it is our policy to make sure EACH ONE is working perfectly before shipping.

The simple answer would be yes please, however this is not a term or condition of the sale.

If you are simply going to throw your old Alternator or Starter Motor in the skip, then please give us a call and we will arrange for the collection of the part, at our expense.

In addition we are always looking for suppliers of old Alternators and Starter Motors so if you have a bulk lot, please get in touch.

We endeavour to dispatch your order the same working day, as long as the order has been placed and paid for, before 4pm.

Once your order is dispatched via our courier, it should reach you within 24 hours to mainland UK addresses.

If however your order is placed on a Friday, the order will not be dispatched until Monday. On the rare occasion we are unable to process your order the same day, we will contact you as a matter of urgency to advise you of when we expect the order to be shipped. If orders are being dispatched to outside mainland UK, please contact our office and we will advise you of the delivery times accordingly.

Yes we do however please contact our office for further information about prices and delivery guidelines.

As long as the order is being shipped to the same country, this is not a problem, we can amend the delivery address and no extra charges will be incurred.

If however you have paid for a UK mainland delivery and would like the order to be shipped abroad, please contact our office for more information.

We have designed our website to be user friendly however should you have any problems identifying the part you require please contact our office and our friendly sales team will assist you.

We encounter this question at least once a day and is not an uncommon question for us.

If your part is not off a car (light goods vehicle) or Van (Commercial vehicle) then please contact our office with as much information as possible.

Information which would help us to identify your part, would be numbers off the old Alternator/Starter Motor.

It is quite common for these to be obscured by dirt so if you cant see them, try to give it a bit of a clean and see what you can find.

Again, if you are still struggling, please contact our office for further help and advise.

If this error occurs which is not unknown to happen, simply contact our sales office and we will help identify the correct part you require.

We pride ourselves in taking the hassle out of any errors such as this so rest assured you wont be left stranded.

As we dedicate our time and expertise in remanufacturing Alternators and Starter Motors to the very highest standard possible, we like to concentrate on the production not fitting them.

We do however have garages around the area which are able to fit the parts. Please see Google maps for more information.

We certainly can.

We offer a free collection service via our courier for any obscure Alternators/Starter Motors we come across.

We have had a lot of owner clubs contact us saying they want to stick with the original Alternator/Starter Motor and would like us to remanufacture their part. Its not a problem what so ever and we understand some our of customers would like to keep their vehicles parts original.

We aim to provide a turn around service of 3 days maximum.

If you are local to us then please do not hesitate to visit our workshop for more information.

We accept any major credit/debit cards that are registered within the UK only.

In addition we accept Paypal and Bacs transfer.

If you visit our workshop to make a purchase, please be advised we only accept major credit/debit cards and Cash.

Please note we do not accept cheques.

Yes of course, this is not a problem.

Please see our home page for the full address.

We are aware that the market place is very competitively priced and we have followed suit offering our customers the very best possible price and value of money.

Due to our superior quality parts and services we offer, we are unable to reduce our prices.

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